Enterprise
Asset Configuration Management
With rising maintenance costs, managing assets within an enterprise is important. Discuss the need for asset management and help you create use-cases for business and find out the potential idle time that can be reduced. Assistance to the properties of the business, their efficiency and their applications, and achieving the organisational aim by reducing asset loss without disturbance. Achieve Timely repair and maintenance of asset by the skilled personnel
Asset Configuration Manager aims at reducing the idle time caused due to damage or fault in the asset and help the organisation to mitigate the loss arising due to the asset failure.
Key Features
| General Features | Ticket Features |
|---|---|
| Dashboard for holistic view | Automatic Ticket assignment |
| Powerful inbuilt editor (for assets, tickets etc) | Ticket escalation |
| Highly customisable roles & privileges | Global rule for system wide usage |
| Supports localisation (other languages) | Ticket specific catering the fault/defect |
| Lessons learned are transformed into Knowledge Base articles | Configurable automated replies for various system events |
| Powerful administration for granular monitoring | Ticket creation, updation & resolution |
| QR code based label creation | Custom predefined replies |
| Email & SMS integration for various notifications | Auto import tickets from email |
| High secure LDAP integration | Auto close answered tickets through email |
| Inbuilt reports generation | |
| Detailed audit logs for various actions | |
| Provision for API based integration with other applications/software | |
| Support to store Licenses & Credentials in a highly secured environment |